Returns Policy

At Sloomy, we strive to ensure that all our beds, headboards, and mattresses undergo stringent quality assurance and testing before shipment. However, we understand that sometimes the unthinkable may happen.

Upon Delivery

- Please inspect your items carefully upon receipt. Any damage should be clearly marked on the courier's delivery sheet.

- Important: We will not accept any claims for damage if the goods have not been checked on delivery and the damage has not been clearly noted on the courier's delivery sheet.

Returns and Claims

- Defects on Delivery: Claims for defects reported upon delivery will be accepted.

- Manufacturing Defects: Claims for manufacturing defects will be accepted.

- Non-Manufacturing Issues: Attempts to return items that are damaged or show signs of wear and tear, other than manufacturing defects, will not be accepted.

- If damage is not reported at the point of delivery or a clear manufacturing defect is not present, a charge may be applied to accept your return.

Change of Mind Returns

- If you wish to return an item that is not defective:

  - Ensure that it is packaged in its original packaging.

  - You will be responsible for covering the cost of the item's initial delivery as well as the collection fee for the return.

  - Change of mind returns are accepted within 30 days from the date of delivery.

  - Customer Liability: Any damage that occurs to the item after we have accepted the return will be the responsibility of the customer.

For any returns or queries, please contact Sloomy using any of the following methods:

Address : 25 Mount Street, Bradford, BD4 8TA

Email: info@sloomy.co.uk

Telephone: 01924 763401

140 Reviews

Reviewsio

4.5 Rating 140 Reviews

Sarah Taylor

Verified Customer

Absolutely fantastic service from start to finish. A great price for a quality product, and delivery people give great customer service will definitely use again.

22 days ago

Sheila Patel

Verified Customer

Love my bed but not the company that delivered it

28 days ago

Anonymous

Verified Customer

Very comfortable and beautiful, I love it.It’s a king size bed and Chelsea mattress . Great service and I would recommend Sloomy.

1 months ago

Sandie Green

Verified Customer

Very well made very comfy mattress really happy ?

1 months ago

Janet Scott

Verified Customer

We are really pleased with our new king size bed ,great quality delivered within 3 days,Driver was polite and friendly

2 months ago

Darren Thompson

Verified Customer

The bed is so good ?

2 months ago

Claire Connor

Verified Customer

We absolutely love our new bed! We purchased the alska superking divan bed with the chelsea mattress and we couldn't be happier. The delivery driver Jilal was so great and professional! I'd highly recommend beds from Sloomy :]

2 months ago

Sharon Olney

Verified Customer

I am very happy with my new bed I have already told family members to get their beds from sloomy Ltd

2 months ago

Catherine Lister

Verified Customer

great bed, easy assebley, swift delivery, really nice and helpful delivery driver, and great communication, very happy and would definately recommend

3 months ago

Anonymous

Verified Customer

Bought a kingsize bed just over a week ago,excellent service great quality will definitely use sloomy again.

3 months ago