Returns Policy

At Sloomy, we strive to ensure that all our beds, headboards, and mattresses undergo stringent quality assurance and testing before shipment. However, we understand that sometimes the unthinkable may happen.

Upon Delivery

- Please inspect your items carefully upon receipt. Any damage should be clearly marked on the courier's delivery sheet.

- Important: We will not accept any claims for damage if the goods have not been checked on delivery and the damage has not been clearly noted on the courier's delivery sheet.

Returns and Claims

- Defects on Delivery: Claims for defects reported upon delivery will be accepted.

- Manufacturing Defects: Claims for manufacturing defects will be accepted.

- Non-Manufacturing Issues: Attempts to return items that are damaged or show signs of wear and tear, other than manufacturing defects, will not be accepted.

- If damage is not reported at the point of delivery or a clear manufacturing defect is not present, a charge may be applied to accept your return.

Change of Mind Returns

- If you wish to return an item that is not defective:

  - Ensure that it is packaged in its original packaging.

  - You will be responsible for covering the cost of the item's initial delivery as well as the collection fee for the return.

  - Change of mind returns are accepted within 30 days from the date of delivery.

  - Customer Liability: Any damage that occurs to the item after we have accepted the return will be the responsibility of the customer.

For any returns or queries, please contact Sloomy using any of the following methods:

Address : 25 Mount Street, Bradford, BD4 8TA

Email: info@sloomy.co.uk

Telephone: 01924 763401