Whilst we work hard to ensure all our beds, headboards and mattresses go through stringent quality assurance and testing before being shipped, we do appreciate that sometimes the unthinkable may happen.

Upon receipt of your delivery, please carefully inspect your items for any damage and clearly mark any identified damage on the couriers delivery sheet.

Please note we will not accept any claims for damage if goods have not been checked on delivery and if this damage has not been clearly stated on the courier's delivery sheet.

Other than defects reported upon delivery, claims will only be accepted for manufacturing defects, attempts to return damaged items or showing signs of wear and tear will not be accepted.  Unless damage is reported at the point of delivery or a clear manufacturing defect has occurred then there may be a charge applied to accept your return. 

We understand that sometimes a product might not meet your expectations. If you wish to return an item that has no defects, please ensure that it is packaged in its original packaging and ready for transit. Additionally, please note that you will be responsible for covering the cost of the item's initial delivery as well as the collection fee for the return.

Please contact Sloomy by any of the methods listed below:

Address : Unit 25, Mount Street, Bradford, BD4 8TA

Email: info@sloomy.co.uk

Telephone: 01924 763401

129 Reviews

Reviewsio

4.5 Rating 129 Reviews

William Race

Verified Customer

Absolutely fantastic. Great price and service, delivered within days of ordering. Can't fault it. I will definitely order from again in the near future. Love my bed.

4 days ago

Wendy Leamon

Verified Customer

Sloomy provided quick confirmation and updates of delivery. Delivery was great - kept informed of estimated timings and updated if they changed. No fuss and speedy unloading

7 days ago

Cathy Desir

Verified Customer

The guys were pleasant and efficient . Bed very comfortable and excellent price.. I’d definitely recommend your company to my friends and family. Thanks so much.

8 days ago

Isobel Green

Verified Customer

The bed I bought from this company is absolutely beautiful, comfortable and I highly recommend!

8 days ago

Tracy KILBANE

Verified Customer

Friendly attentative staff. Great price on Silk 1000 Mattress. Delivery bang on the time stated. Highly recommend. Well worth a visit

9 days ago

Leah Gilbert

Verified Customer

Bed feet, divan clips and headboard screws were missing from delivery. Had to order bed feet and clips from Amazon so that my son had a bed to sleep in. Sloomy refunded me which was fine. I then asked for headboard screws to be sent to me. It's now been 4 weeks and I still haven't received them and Sloomy won't respond to my emails. I guess I'll need to order them elsewhere and pay for them myself!

13 days ago

Rachel Chronnell

Verified Customer

Installation was disappointing. Felt quite uncomfortable with the gentleman… and then he just left all the wrappings which was not stated . Not the service I expected

18 days ago

CRISTIAN-MIHAI TANASE

Verified Customer

Good bed, price quality, delivery in 8 days !

21 days ago

Gary hodges Hodges

Verified Customer

The service was second to none I was kept informed from day one about delivery I received my bed within 7days from the day I ordered it got a call from a nice 2days in to tell me when it would arrive The delivery driver and mate was really good makes a change to get really got customer service WELL DONE

29 days ago

Anonymous

Verified Customer

Very happy with my purchase I ordered a single and a double excellent delivery and customer service kept up to date with delivery times ?

1 months ago