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223 Reviews
4.5 Rating 223 Reviews
My experience with Sloomy has been extremely disappointing from start to finish. The bed ordered via Debenhams for my vulnerable mother-in-law, who suffers from COPD and has limited mobility following a stroke, failed to arrive on the scheduled delivery date with no communication, update, or explanation. We had spent the day preparing for the delivery, including removing her existing bed, only to be left without any bed at all when the delivery failed to turn up. As a result, she was forced to spend the night sleeping on a sofa, causing significant discomfort and distress given her medical conditions. Despite the seriousness of the situation, there was little acknowledgment of the impact this had. When the bed finally arrived the following day, we discovered that the headboard could not be assembled because the required fittings were either missing or defective. What should have been a straightforward resolution turned into a frustrating and prolonged process. Attempts to obtain support have been met with slow responses, with Debenhams and sloomy passignbuck between each other, repeated requests for the same information, and a complete lack of ownership of the issue. We have been repeatedly asked to wait for escalations that never seem to happen, provide photographs multiple times, and start the process over with different agents who appear unaware of previous correspondence. Most concerning has been the apparent lack of urgency despite it being made clear that the customer affected is vulnerable. The combination of a missed delivery, poor communication, an incomplete product, lengthy delays in customer service responses, and failure to resolve the problem promptly has left us with very little confidence in Sloomy's customer care. Overall, this experience has been stressful, frustrating, and wholly unacceptable. I would not expect a vulnerable customer to be treated in this manner, and I hope significant improvements are made to both delivery reliability and after-sales support.
21 days ago
Disgraceful customer service. Non existent
1 months ago
I ordered my sons bed to arrive two days before his birthday, I was pleasantly surprised when I received a text message to say it would actually arrive 6 days before his birthday, delivery was scheduled between 6am and 11am. On the delivery day I was at work and by 2.30pm I received a message saying the delivery van had broken down and they would contact me with an alternative date. Now I can understand that these things happen, what I do not understand and was infuriating was that I must have rang the landline number 20 times and the mobile number used to text me the same amount of times and that no one pciked up or answered the phone. The landline number just rang 5 times and then went dead. The service was shocking and being in limbo worrying if my son would get his bed before his birthday was frustrating. I did eventually get my bed at 6.35am on a bank holiday Monday morning!! I will admit the actual bed is very good quality and I cannot understimate this My advice for this company is that be aware if something goes wrong then you will be annoyed an frustrated
1 months ago
Nice bed, i really like it
2 months ago
Very nice bed, kept me up to date with delivery dates and times, wrong size of head board sent, phoned up, spoke to Rayhaan, he had the new headboard sent out to me within 2/3 days with an apology. Excellent service
3 months ago
Great divan beds at amazing prices. By far the cheapest around but the beds are so luxurious. Customer service was excellent and responded quickly to my queries, would recommend.
3 months ago
Verry good customer service and help from rayhaan, verry patient and understanding. Amazing and outstanding customer service once again which is highly appreciated. Really really helpful thank you !!
3 months ago
Nice Bed and Mattress. Good value for money spent. This should be 5 stars but delivery did not come early
5 months ago
I would strongly advise others to think carefully before ordering from Sloomy. The bed I received was faulty and not fit for use. From the outset, resolving the issue was made unnecessarily difficult. Despite explaining that I am disabled, I was repeatedly asked to repackage and handle a large, broken bed using the original packaging, which was not a reasonable or accessible request. When I asked for communication by email as a reasonable adjustment, this was ignored. I was instead pushed into phone contact, and when I explained I record calls to help manage my disability, the representative refused to continue the conversation. At no point was a fair or practical resolution offered. The overall handling of this issue shows a complete lack of customer care and disregard for accessibility. This has been stressful, upsetting, and entirely avoidable. Based on my experience, I cannot recommend this company.
5 months ago
Appalling Service and are not interested in retaining customers and obviously do not want a business. Placed an order with a specified delivery date to be advised by message that they cannot deliver until a week later than this. No apology and not interested in resolving. Do not use this company
5 months ago
