Warranty & Guarantee Information

The Sloomy Guarantee

As a long-term supplier of quality bedroom furniture, we pride ourselves on good customer service. We offer a guarantee, as standard for all our customers across all items. This protects you whilst shopping with us, giving you long-term peace of mind in your purchase.  

  • All of our products are entitled to a 1-year manufacturer's warranty. If this is not the case for any of our products, this information will be stated in the product’s description.
  • Please do not remove the original labels that feature on your product. This will automatically void the warranty.
  • Please note our warranty covers the manufacturing defects such as issues with the materials and craftsmanship.
  • Our guarantee is in conjunction with our Terms and Conditions, and also the British Law.

The Guarantee shall not apply when:

  • The product has been soiled or stained in any way.
  • The product was damaged accidentally after delivery.
  • The product has been jumped on or damaged by improper use.
  • The product has been used commercially or has been misused in anyway.
  • The mattress has been bent or folded in such a way as to cause damage to spring sets.

Information to make note of

Please be aware we have a rigorous quality assurance process in place here at Sloomy. However, if there is a manufacturing defect we are more than happy to assist you with any issues. To be covered by our guarantee please contact us within 30 days from the date of delivery when the period of guarantee will begin. 

You can be entitled to a full refund or a product replacement if your query is successful. Additional postage may also be refunded also.

If you are unsure of anything please contact us via email on info@sloomy.co.uk or via telephone at 01924 763401

223 Reviews

Reviewsio

4.5 Rating 223 Reviews

Anonymous

Verified Customer

My experience with Sloomy has been extremely disappointing from start to finish. The bed ordered via Debenhams for my vulnerable mother-in-law, who suffers from COPD and has limited mobility following a stroke, failed to arrive on the scheduled delivery date with no communication, update, or explanation. We had spent the day preparing for the delivery, including removing her existing bed, only to be left without any bed at all when the delivery failed to turn up. As a result, she was forced to spend the night sleeping on a sofa, causing significant discomfort and distress given her medical conditions. Despite the seriousness of the situation, there was little acknowledgment of the impact this had. When the bed finally arrived the following day, we discovered that the headboard could not be assembled because the required fittings were either missing or defective. What should have been a straightforward resolution turned into a frustrating and prolonged process. Attempts to obtain support have been met with slow responses, with Debenhams and sloomy passignbuck between each other, repeated requests for the same information, and a complete lack of ownership of the issue. We have been repeatedly asked to wait for escalations that never seem to happen, provide photographs multiple times, and start the process over with different agents who appear unaware of previous correspondence. Most concerning has been the apparent lack of urgency despite it being made clear that the customer affected is vulnerable. The combination of a missed delivery, poor communication, an incomplete product, lengthy delays in customer service responses, and failure to resolve the problem promptly has left us with very little confidence in Sloomy's customer care. Overall, this experience has been stressful, frustrating, and wholly unacceptable. I would not expect a vulnerable customer to be treated in this manner, and I hope significant improvements are made to both delivery reliability and after-sales support.

2 days ago

Anonymous

Verified Customer

Disgraceful customer service. Non existent

13 days ago

Anonymous

Verified Customer

I ordered my sons bed to arrive two days before his birthday, I was pleasantly surprised when I received a text message to say it would actually arrive 6 days before his birthday, delivery was scheduled between 6am and 11am. On the delivery day I was at work and by 2.30pm I received a message saying the delivery van had broken down and they would contact me with an alternative date. Now I can understand that these things happen, what I do not understand and was infuriating was that I must have rang the landline number 20 times and the mobile number used to text me the same amount of times and that no one pciked up or answered the phone. The landline number just rang 5 times and then went dead. The service was shocking and being in limbo worrying if my son would get his bed before his birthday was frustrating. I did eventually get my bed at 6.35am on a bank holiday Monday morning!! I will admit the actual bed is very good quality and I cannot understimate this My advice for this company is that be aware if something goes wrong then you will be annoyed an frustrated

15 days ago

Sam

Verified Customer

Nice bed, i really like it

1 months ago

Kathryn wright

Verified Customer

Very nice bed, kept me up to date with delivery dates and times, wrong size of head board sent, phoned up, spoke to Rayhaan, he had the new headboard sent out to me within 2/3 days with an apology. Excellent service

2 months ago

Anonymous

Verified Customer

Great divan beds at amazing prices. By far the cheapest around but the beds are so luxurious. Customer service was excellent and responded quickly to my queries, would recommend.

3 months ago

Anonymous

Verified Customer

Verry good customer service and help from rayhaan, verry patient and understanding. Amazing and outstanding customer service once again which is highly appreciated. Really really helpful thank you !!

3 months ago

Ademola Arowona

Verified Customer

Nice Bed and Mattress. Good value for money spent. This should be 5 stars but delivery did not come early

4 months ago

Anonymous

Verified Customer

I would strongly advise others to think carefully before ordering from Sloomy. The bed I received was faulty and not fit for use. From the outset, resolving the issue was made unnecessarily difficult. Despite explaining that I am disabled, I was repeatedly asked to repackage and handle a large, broken bed using the original packaging, which was not a reasonable or accessible request. When I asked for communication by email as a reasonable adjustment, this was ignored. I was instead pushed into phone contact, and when I explained I record calls to help manage my disability, the representative refused to continue the conversation. At no point was a fair or practical resolution offered. The overall handling of this issue shows a complete lack of customer care and disregard for accessibility. This has been stressful, upsetting, and entirely avoidable. Based on my experience, I cannot recommend this company.

4 months ago

Anonymous

Verified Customer

Appalling Service and are not interested in retaining customers and obviously do not want a business. Placed an order with a specified delivery date to be advised by message that they cannot deliver until a week later than this. No apology and not interested in resolving. Do not use this company

4 months ago

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