The Sloomy Guarantee

As a long-term supplier of quality bedroom furniture, we pride ourselves on good customer service. We offer a guarantee, as standard for all our customers across all items. This protects you whilst shopping with us, giving you long-term peace of mind in your purchase.  

  • All of our products are entitled to a 3-year manufacturer's warranty. If this is not the case for any of our products, this information will be stated in the product’s description.
  • Please do not remove the original labels that feature on your product. This will automatically void the warranty.
  • Please note our warranty covers the manufacturing defects such as issues with the materials and craftsmanship.
  • Our guarantee is in conjunction with our Terms and Conditions, and also the British Law.

The Guarantee shall not apply when:

  • The product has been soiled or stained in any way.
  • The product was damaged accidentally after delivery.
  • The product has been jumped on or damaged by improper use.
  • The product has been used commercially or has been misused in anyw ay.
  • The mattress has been bent or folded in such a way as to cause damage to spring sets.

Information to make note of

Please be aware we have a rigorous quality assurance process in place here at Sloomy. However, if there is a manufacturing defect we are more than happy to assist you with any issues. To be covered by our guarantee please contact us within 30 days from the date of delivery when the period of guarantee will begin. 

You can be entitled to a full refund or a product replacement if your query is successful. Additional postage may also be refunded also.

If you are unsure of anything please contact us via email on info@sloomy.co.uk or via telephone at 01924 763401

129 Reviews

Reviewsio

4.5 Rating 129 Reviews

William Race

Verified Customer

Absolutely fantastic. Great price and service, delivered within days of ordering. Can't fault it. I will definitely order from again in the near future. Love my bed.

4 days ago

Wendy Leamon

Verified Customer

Sloomy provided quick confirmation and updates of delivery. Delivery was great - kept informed of estimated timings and updated if they changed. No fuss and speedy unloading

7 days ago

Cathy Desir

Verified Customer

The guys were pleasant and efficient . Bed very comfortable and excellent price.. I’d definitely recommend your company to my friends and family. Thanks so much.

8 days ago

Isobel Green

Verified Customer

The bed I bought from this company is absolutely beautiful, comfortable and I highly recommend!

8 days ago

Tracy KILBANE

Verified Customer

Friendly attentative staff. Great price on Silk 1000 Mattress. Delivery bang on the time stated. Highly recommend. Well worth a visit

9 days ago

Leah Gilbert

Verified Customer

Bed feet, divan clips and headboard screws were missing from delivery. Had to order bed feet and clips from Amazon so that my son had a bed to sleep in. Sloomy refunded me which was fine. I then asked for headboard screws to be sent to me. It's now been 4 weeks and I still haven't received them and Sloomy won't respond to my emails. I guess I'll need to order them elsewhere and pay for them myself!

13 days ago

Rachel Chronnell

Verified Customer

Installation was disappointing. Felt quite uncomfortable with the gentleman… and then he just left all the wrappings which was not stated . Not the service I expected

18 days ago

CRISTIAN-MIHAI TANASE

Verified Customer

Good bed, price quality, delivery in 8 days !

21 days ago

Gary hodges Hodges

Verified Customer

The service was second to none I was kept informed from day one about delivery I received my bed within 7days from the day I ordered it got a call from a nice 2days in to tell me when it would arrive The delivery driver and mate was really good makes a change to get really got customer service WELL DONE

29 days ago

Anonymous

Verified Customer

Very happy with my purchase I ordered a single and a double excellent delivery and customer service kept up to date with delivery times ?

1 months ago